These conditions govern all bookings made with Fin-Ex Property No.4 (UK) Limited t/a The Harrington (“Fin-Ex”, “The Harrington”, “us”, “we”) registered in England under number 08551206 whose registered office is at 1 Harrington Gardens, London SW7 4JJ.
You (“you”, “the booker” “the guest”, and all members of your party collectively called “the guests”) accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website, you agree to comply with the Website Terms in clause 7.1.
- 1. Bookings
- 2. Payment
- 3. Pricing
- 4. Changes, Extentions and Cancellations
- 5. Changes by us
- 6. Insurance
- 7. Website
- 8. Liability
- 9. Your accommodation
- 10. Facilities and services
- 11. Guest responsibility
- 12. Additional charges
- 13. Health and safety
- 14. Quality and feedback
- 15. Complaints
- 16. Privacy
- 17. General
1.1 Your Booking
Any booking, howsoever made, will only come into existence when payment terms have been established and, where appropriate, payment has been made and your confirmation has been dispatched by us.
Restrictions may apply at certain times including, but not limited to, minimum night’s stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
The lead guest’s name, email addresses contact telephone numbers and the number of adults and minors are required at the time of booking including whether they are adults or minors. At check-in, we require names, email addresses, mobile phone numbers and photographic IDs such as Driving Licence, Passport, and National ID card for all guests, even if you live in the country of the building you are staying at.
The person’s credit or debit card used for the booking should be present unless it is a booking made by a business, parent.
As soon as your confirmation or invoice is received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation.
If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days.
1.2 Special Requests
We will endeavour to do everything we can to help guests with special requirements and requests. Please ensure we are made aware in writing of any special requirements at the time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that the request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
1.3 Group Bookings
We consider a group to be three or more apartments being booked for similar dates. Special conditions may apply and these will be advised at the time of booking. Cancellation charges may differ to those in clause 4.5 and will be advised at the time of booking.
2.1 Payment
Payment in full is required at the time appropriate to your booking (see table below) unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel the booking. Any late payments by business customers will result in statutory interest being charged at 8% above the Bank of England base rate for the period concerned.
These payment terms apply to reservations made through this website, or directly by phone or by email:
| Price Rate | Payment to be made |
| Best Flexible Rate | In full upon arrival by credit or debit card by the main guest |
| Advance Purchase Rate (booked at least 7 days in advance) | In full at the time of booking (non-refundable) |
Payment should be made in Pounds Sterling by:
- Credit or debit card of the lead guest. Card payments will be subject to standard security checks and PCI DSS requirements.
- Bank transfer to the following account:
| Company name: | Fin- Ex Property No.4 (UK) limited |
| Address: | 1 Harrington Gardens, London, SW7 4JJ |
| Bank Name: | HSBC Bank plc |
| Address: | 95 Gloucester Road, London SW7 |
| Account No.: | 51581929 |
| Sort Code: | 40-06-19 |
| BIC: | MIDLGB22 |
| Reference: | Your booking reference number |
- Cash at point of check-in
For the avoidance of doubt, we regret that we are not able to accept travellers’ cheques.
2.2 Security Deposit
A Security Deposit to cover “additional charges “ ( see clause 12.1), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, will be taken when you check in by means of a credit or debit card pre-authorisation. The pre-authorised amount will normally be “blocked” and usually automatically released after 30 days. We can release this sooner at the guest’s request. Where guests stay for more than 30 days we will ask the guest to renew their Security Deposit at each 30-day interval.
Please note that some card issuers debit the pre-authorised amount from the account, rather than “blocking” the amount. In addition, non-UK banks may charge transaction fees.
We do not accept cash Security Deposits.
2.3 Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges” (see clause 12).
These charges will be charged to the credit card from which the pre-authorisation was taken. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.
3.1 Pricing
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change rates from time to time. Prior to the booking being confirmed rates quoted are based on those prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking.
4.1 Changes, Extensions and Cancellations
All requests for changes, extensions and cancellations must be made in writing, by phone or in-person directly to us. If your booking is changed, extended or cancelled, you may be liable to pay us charges.
4.2 Changes
If you wish to change any detail of your confirmed booking we will do our best to make the change subject to an increase or decrease in rate depending on the date and length of stay. Changes to the arrival date to later than the original date confirmed will be treated as a cancellation under Clauses 4.4 and 4.5 below.
All changes of date are subject to availability. Should you not accept a proposed change, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.
4.3 Extensions
If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and any rate change that may apply.
Where notice to extend a stay has been given, we reserve the right to take any additional payments (consistent with our booking payment terms)
4.4 Cancellations
Our cancellation policy is set out below; the specific cancellation terms will be confirmed at the time of booking and will be stated on the confirmation.
We reserve the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re-let and cancellation charges will apply. Non-arrivals will be treated as a cancellation and are subject to the appropriate Cancellation Charge detailed in 4.5 below.
4.5 Cancellation Notice Period
We will calculate cancellation charges as set out below.
| Price Rate | Notice | Cancellation Charge |
| Best Flexible Rate | More than 48 hours’ notice | No charge |
| Best Flexible Rate | Less than 48 hours’ notice | 100% of the first night* |
| Advance Purchase Rate (booked at least 7 days in advance) | Non-refundable | 100% of booking charged |
*Please note that we will attempt to take this charge within 14 days of your arrival date.
5.1 Changes by Us
We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so.
If this does happen, we will contact you by telephone or email. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period.
If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative apartment is at a higher price the new price may be payable.
If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – please see below.
You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.
Events beyond our control include but are not limited to the following: an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), emergency repairs and building work was undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
6.1 Insurance
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
7.1 Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice.
All content on our website (and/or other means of promotion or advertising) is published in good faith.
Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments.
Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary.
8.1 Liability
We are responsible for our own operated apartments, subject to these conditions. Other than our general management and booking obligations detailed in these conditions, we shall not be liable to any party for any amounts in relation to any acts or omissions or any damage or problem arising.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
Subject to the paragraph above, we shall not be liable to you for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
9.1 Your Accommodation
All apartments and suites are only to be used as temporary accommodation for you, or your organisation. They are not for use as the principal, additional home of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. If you require an assured tenancy agreement, please let us know in advance.
No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
We cannot guarantee an exact apartment number prior to arrival.
The maximum guests in an apartment are determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
9.2 Arriving and Departing
Apartments are available from 2pm on the day of arrival to 11am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.
9.3 Access to Your Apartment
A key or keys to your apartment will be provided on arrival by Reception at 1 Harrington Gardens, which is manned 24 hours a day. Keys must be returned when departing or an additional charge will apply.
9.4 Departure
The procedure for departure will be confirmed on arrival.
10.1 Facilities and Services
The following information applies to Fin-Ex operated apartments. Further information is available on our website, from our reservations team or on arrival.
- Cleaning: Your apartment is cleaned daily if your stay is less 7 nights and twice a week if your stay is 7 days or more. The day your cleaning is scheduled will be advised on arrival. Housekeeping includes linen/towel change and general cleaning.
- Maintenance: Routine maintenance is carried out regularly. However, occasionally we may need access to your apartment to carry out essential maintenance. We will normally give you 24 hours’ notice except in the event of an emergency when we require immediate access.
- Telephone: Where telephones are provided in apartments guests are responsible for all call charges incurred during their stay.
- Internet Access: Information about Internet access will be provided at the time of booking and on arrival. Access is subject to the Fin-Ex acceptable use policy.
Whilst we provide fibre-optic broadband, at peak times the bandwidth available may be under pressure due to the number of people connecting to the Internet. We recommend that activities requiring increased bandwidth such as Skype, Movie/TV streaming are limited at these times.
Support service is available to assist guests connecting to the Internet but if in our opinion the fault is deemed to be with the guest’s equipment no further support will be provided.
Guests must not interfere with, move or disconnect any equipment relating to the provision of Internet access and must not use the connection for any illegal or immoral purpose.
We reserve the right to disconnect a guest at any time without notice if, in our opinion, they breach any of these terms and conditions.
- Security: Guests will be provided with a set of keys/fobs/access card to access the property and the apartment. Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.
- CCTV: We maintain 24-hour CCTV surveillance of the public areas, in accordance with the Data Protection Act.
- Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, we cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of emergency repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
- Management Services: Our management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.
11.1 Guest Responsibility
Guests are expected to comply with the following:
Smoking
We operate a non-smoking policy across The Harrington (subject to penalty) therefore it is prohibited to smoke in our buildings, apartments and suites including balconies and terraces.
Pets
Pets are not allowed in any part of the building.
Noise & Nuisance
Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person.
Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the management team is called out in response to a nuisance complaint.
In the event of a breach of these rules by the Guest, the Guests and the Visitors are individually and jointly liable to pay (without question or deductions) for any costs incurred by Management in rectifying the situation, including paying any claims made other Guests and any other damages.
Age Restrictions
In order to ensure our guests enjoy a stay free from disturbance, at Fin-Ex operated apartments, non-corporate bookings may not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
Visitors
All visitors must be signed in by the Paying Guest, who is over 18 years of age
Maximum of 2 visitors are allowed, till 10pm. After 10pm the maximum no of visitors and guests must not exceed the approved number of occupants for the apartment
Any visitor sleeping overnight must register as a Guest with our Reception,
Management reserves all rights, discretion to refuse entry to any visitors and ask any visitor to leave at anytime
In the event of a breach of these rules by the Guest, the Guests and the Visitors are individually and jointly liable to pay (without question or deductions) for any costs incurred by Management in rectifying the situation, including paying any claims made other Guests and any other damages.
The management reserves full rights to cancel your booking at any time, with your deposit being liable until the matter is resolved.
Parties
Parties are strictly not allowed without the prior written consent by the General Manager
Management reserves all rights to ask a party to be stopped at its full discretion.
In the event of a breach of these rules by the Guest, the Guests and the Visitors are individually and jointly liable to pay (without question or deductions) for any costs incurred by Management in rectifying the situation, including paying any claims made other Guests and any other damages.
The management reserves full rights to cancel your booking at any time, with your deposit being liable until the matter is resolved.
Loss/Damage
Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival.
Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost.
You are required to notify us of any damage, loss or broken items or matters requiring general maintenance.
Any damage to the apartment will be charged in full, plus a 20% handling fee.
In the event that these are discovered after departure, we will notify you and the booker within 7 days of departure with full details and where possible photographic evidence.
Cleanliness
We ask ALL Guests and Visitors to respect the property and keep the property tidy as possible
In the event of a breach of these rules by the Guest, the Guests and the Visitors are individually and jointly liable to pay (without question or deductions) for any costs incurred by Management in rectifying the situation, including paying any claims made other Guests and any other damages.
The management reserves full rights to cancel your booking at any time, with your deposit being liable until the matter is resolved.
Lost Property
All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Email: reservations@theharrington.com for enquiries relating to lost items.
Storage
Where facilities are available and at the owners risk storage of luggage may be provided at an additional charge.
12.1 Additional Charges
As a guide additional charges include, but is not limited to the following:
| Breakages, loss or damage to the apartment or any of its contents | Replacement cost +20% handling charge + loss of rent |
| Dealing with nuisance matters | £1,000 + any legal costs +damages |
| Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred | £500 |
| Inventory and condition reports | £200 each time |
| Lost access cards | £5 |
| Call out charge for locked out Guests | £200 |
| Storage of luggage | £20 per night per suitcase |
| Telephone call charges | As used |
| Rollaway bed | £30 per night |
| Cot | No charge |
| Car parking | available on request |
| Dry cleaning | available on request |
| Personal laundry service | available on request |
| Extra cleaning | available on request |
VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time.
13.1 Health and Safety
We take the health and safety of all our guests seriously. On arrival, you should familiarise yourself with the layout of the apartment, building and the health and safety procedures as detailed in your apartment.
14.1 Quality and Feedback
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. We welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
15.1 Complaints
In the event that you are dissatisfied with any aspect of your accommodation please notify the Guest Relations Manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to gm@theharrington.com, +44 (0)20 7341 5800.
16.1 Privacy
We may use your contact details to tell you about our services and apartments including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by email to reservations@theharrington.com.
All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which is incorporated in these conditions.
Telephone calls made to or from our Reception may be monitored and /or recorded as a security measure, to help us to train our staff and improve our service to you.
We are registered with the Information Commissioner’s Office under the reference ZA131282. We comply with all relevant provisions of the Data Protection Act.
17.1 General
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the English Law and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
Last Updated: 27th September 2017